Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. Original labels must be attached and undamaged.

To complete your return, we require a receipt or proof of purchase. Please note that shipping costs are non-refundable.

At this point, we can only accept returns via the US Postal Service (Post Office). Please do not mail you return using UPS or FedEx.

Send your return to the following address:
Purse & Cook LLC, PO Box 142588, Austin TX 78714-2588, United States.

You will be responsible for paying for your own shipping costs for returning your item.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Feel free to contact us at support@purseandcook.com if you have any questions!

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@purseandcook.com.